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All details of the patron’s transactions relating to fines and fees are stored in the patron record. From the patron record, an authorized staff user can manually add Add, dispute Dispute, or waive Waive library fines and fees.
https://duke.atlassian.net/wiki/spaces/LIB/pages/109969434/Advanced+Circulation#Fines-and-Fees
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Note that comments persist in the item history, and cannot be changed or edited after the fact.
This process is different from declaring an Item Claimed Returned.