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It is possible to dispute or waive a fine from the Fines and Fees tab of the user record. Click on the Row Actions button […] or on the hyperlinked fine amount to Waive or Dispute, and add Comments as needed.  Disputed fines do not count towards a patron’s Active Balance and also will not be included in the scheduled transfer to the Bursar. These should be cleared - either by waiving or restoring the fine - as soon as communication with the patron has been concluded. Restore re-charges the fine amount to the patron’s account, while Waive removes the fine amount from the patron’s total balance.  Note that comments persist in the item history, and cannot be changed or edited after the fact. Any restored fines and fees will transfer to the Bursar in the next transaction. Although similar, this process is not the same as declaring an item as Claimed Returned. https://duke.atlassian.net/wiki/spaces/LIB/pages/109969434/Advanced+Circulation#Claimed-Returned |
Disputed Fines
It is possible to dispute or waive a fine. Fines and fees can be waived or disputed on the Fines and Fees tab of the user record. Click on the Actions button […] or on the hyperlinked fine amount to Waive or Dispute, and add Comments as needed.
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Disputed fines do not count towards a patron’s Active Balance and also will not be included in the scheduled transfer to the Bursar. These should be cleared - either by waiving or restoring the fine - as soon as communication with the patron has been concluded. Restore re-charges the fine to the patron’s account, while Waive removes the fine from the patron’s balance.
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Note that comments persist in the item history, and cannot be changed or edited after the fact.
Any restored fines and fees will transfer to the Bursar in the next transaction.
Although similar, this process is not the same as declaring an item as Claimed Returned. https://duke.atlassian.net/wiki/spaces/LIB/pages/109969434/Advanced+Circulation#Claimed-Returned