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Requests must be submitted as tickets in Service Now; emails are not sufficient to place a request.
Please allow at least ____ business days for responses. We recommend submitting permission requests when an employee is doing their new hire paperwork (if not before.)
Supervisor / manager responsibilities
Submit permissions requests as tickets to https://support.lib.duke.edu;
Review your staff permissions annually and provide feedback to LSIS about which permissions should be changed/removed.
Granting access to a new staff member
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Staff member name
Staff member unique ID or staff member netid;
Whether the new staff member is a student employee, intern, volunteer, or full-time employee;
The reason we ask this is that LSIS will set expiration dates for student staff roles at the end of the spring semester.
First day of employment;
Last day of employment (if known);
Requested roles or role profiles (see Alma role profile to roles reference )
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Staff member name
Staff member unique ID or staff member netid;
Departure date;
If permissions need to be removed at a specific date/time, please submit a service ticket at https://support.lib.duke.edu or contact Karen Newbery directly (karen.newbery@duke.edu) to coordinate.