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When a new student is hired
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| panelIconId | 1f4dd |
|---|---|
| panelIcon | :pencil: |
| panelIconText | 📝 |
| bgColor | #DEEBFF |
DRAFT PROCESS - NOT OFFICIAL
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Student’s supervisor submits a ticket to ServiceNow in the Alma support queue.
Provide the student’s name, Duke unique ID, netid, start date and end date (if they have one set.)
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See Requesting Alma access and roles for new and continuing library staff
When a student employee leaves
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| panelIconId | 1f4dd |
|---|---|
| panelIcon | :pencil: |
| panelIconText | 📝 |
| bgColor | #DEEBFF |
DRAFT PROCESS - NOT OFFICIAL
...
Student’s supervisor submits a ticket to ServiceNow in the Alma support queue.
Provide the student’s name, unique ID, and last date of employment.
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See Requesting Alma access and roles for new and continuing library staff
Guidance for User Administrators
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Regardless of whether the student’s Alma account is expired, or the roles are expired, we still remove the roles on the account.
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