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Report it as a ticket to the Alma group via https://support.lib.duke.edu. Importantly, you must include the item barcode or barcode(s) and the patron identifier or patron group. We are unable to test the scenario and figure out what we need to fix in the fulfillment rules without that information in your ticket.
What’s the deal with the different URLs for requesting?
URLs for requesting (e.g., “https://requests.lib.duke.edu…..”) may show different numeric identifiers than the URLs in Books & Media (e.g., “https://find.library.duke.edu”). This is by design in order to preserve URLs for Aleph-born bibliographic records after we cutover to Alma. See URLs for Discovery Systems and Requesting for more details.