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A user, normally a library staff member, has an issue to be addressed by Technical Services. They submit a ticket to our Asktech system, either through email or an online form. Either submission method generally by emailing asktech@duke.edu. This will generate a ticket in our LibAnswers system. This will also generate an email to the user confirming the creation of their ticket, and an email to the triagers, notifying them that there is a new unassigned ticket.
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