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Happens when the pickup location in ReShare is a library in Alma where there is no hold shelf - e.g., LILLY
The item is received, Alma tries to put it in transit to the library with no hold shelf, it can’t do it, so it chooses the default pickup location instead, which is the Resource Sharing Library
Options to fix are to manually contact patron / tell them to pick up at another location, or to cancel the ReShare request and redo it with another pickup location'
Intent is to evaluate the configuration of the partner / default desk when we have the premium sandbox to figure out if it can change to Perkins or some other library.
Staff or student staff accidentally prematurely closed a ReShare request in Alma, can anything be done?
Locate the completed request (may have to uncheck “Activity status” filter)
Use Reactivate Request from the More actions menu…
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