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The rest of this document lists specific issues staff and patrons may encounter when searching the Books & Media Catalog, including any available workarounds and reporting instructions. There are also details about how to perform additional searches in Alma and Summon.
Known Issues with Records in the Books & Media Catalog
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Workaround: Alma records are available in Summon within 24-48 hours. You can perform a general Summon search, or you can search specifically for eBooks, articles, or journal titles. You can also search Alma for the item. If the record is not appearing in Summon or Alma but you know we should have access to the item, this may be a migration issue. Please flag the example to AskTech, and they will investigate.
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Diagnosing this issue: You can search Alma or Summon separately for this item. If it doesn’t appear in Alma or Summon, this is an inactive record and will not be available to patrons.
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Workaround: The records in Summon have working links. You can perform a general Summon search, or you can search specifically for eBooks, articles, or journal titles.
Reporting: Please do not report individual examples since this is a known issue that will be fixed systematically
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Explanation: the data in the Books & Media catalog needs to be republished for the links from Alma to connect to the records in the catalog.
Workaround: search Summon generally or via the Online Journal Titles list instead. The records in the catalog are still very stale, and Summon has the most accurate, up-to-date information.
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Search in the Database A-Z List for the database. The Database A-Z List is manually maintained and does not have the same delays as the Books and Media catalog.
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Or perform a general search in Summon for the database title.