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What does “Check holdings” mean when I see it in Alma
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or Summon?
“Check holdings” appears when the title is a serial or multi-volume, and Alma can’t tell just from the item data whether something is actually available or not.
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So, the Alma solution to this is essentially to tell the patron “hey, look at the full list of stuff” - e.g., “Check holdings.”
In Books & Media, “Check holdings” has been relabeled to “Availability details” to make it more friendly language for staff. Note that you may still see “Check holdings” if the title has holdings but no items.
Item XYZ should be able to be requestable, but I’m not seeing any options for requesting.
Report it as a ticket to the Alma group via https://support.lib.duke.edu. Importantly, you must include the item barcode or barcode(s) and the patron identifier or patron group. We are unable to test the scenario and figure out what we need to fix in the fulfillment rules without that information in your ticket.
What’s the deal with the different URLs for requesting?
URLs for requesting (e.g., “https://requests.lib.duke.edu…..”) may show different numeric identifiers than the URLs in Books & Media (e.g., “https://find.library.duke.edu”). This is by design in order to preserve URLs for Aleph-born bibliographic records after we cutover to Alma. See URLs for Discovery Systems and Requesting for more details.