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Permission requests should always come from a staff member’s manager or supervisor.
If the permission request is for a
Permission requests must be sent as a ticket through support.lib.duke.edu
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Several Alma administrative roles have a “read-only” mode, that allows access to see settings without changing them. Those read-only roles can be granted to staff at their a manager’s request, when needed to learn more about Alma or assist with troubleshooting.
Student staff should never be granted an administrator role.
Some non-systems administrators may receive administrative roles only if the manager requests it and the administrative role is required to fulfill a part of their Alma duties. E.g., managing part of a discovery workflow requires “Fulfillment Administrator” to be granted to non-administrators. In these cases, LSIS may establish reporting to periodically review activity to be in compliance with university IT policy.
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