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DRAFT This is a draft page and is still being written. If you have questions about roles, please contact a member of the LSP Steering Group. |
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Requests must be submitted as tickets in Service Now assigning it to the Alma group; emails are not sufficient to place a request.
Please For Fall 2024: please allow at least ____ 2 business days for responses. We recommend submitting permission requests when an employee is doing their new hire paperwork (if not before.)LSIS will assess based off of the number of requests coming in whether that time frame needs to be adjusted.
Supervisor / manager responsibilities
Review available role profiles at Alma role profile to roles reference to identify what needs to be added;
Submit permissions requests as tickets to https://support.lib.duke.edu assigning it to the Alma group;
Review your staff permissions annually and provide feedback to LSIS about which permissions should be changed/removed.
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If permissions need to be removed at a specific date/time, please submit a service ticket at https://support.lib.duke.edu or contact Karen Newbery directly (karen.newbery@duke.edu) to coordinate.
Where to send questions
If you have questions about this process that aren’t answered on this page, please submit a ticket at https://support.lib.duke.edu and assign it to the Alma support queue, and someone from that team will respond.
Change Log
Date | Description | Changed by |
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| Add additional clarification under supervisor responsibilities about reviewing existing role profiles as reference for what can be added. | |
| Added instruction to assign role and permission changes to the “Alma” group on http://support.lib.duke.edu on | Karen Newbery |