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Requests must be submitted as tickets in Service Now assigning it to the Alma group; emails are not sufficient to place a request.
For Fall 2024: please allow at least 2 business days for responses. LSIS will assess based off of the number of requests coming in whether that time frame needs to be adjusted.
Supervisor / manager responsibilities
Review available role profiles at Alma role profile to roles reference to identify what needs to be added;
Submit permissions requests as tickets to https://support.lib.duke.edu assigning it to the Alma group;
Review your staff permissions annually and provide feedback to LSIS about which permissions should be changed/removed.
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If permissions need to be removed at a specific date/time, please submit a service ticket at https://support.lib.duke.edu or contact Karen Newbery directly (karen.newbery@duke.edu) to coordinate.
Where to send questions
If you have questions about this process that aren’t answered on this page, please submit a ticket at https://support.lib.duke.edu and assign it to the Alma support queue, and someone from that team will respond.
Change Log
Date | Description | Changed by |
|---|---|---|
| Add additional clarification under supervisor responsibilities about reviewing existing role profiles as reference for what can be added. | |
| Added instruction to assign role and permission changes to the “Alma” group on http://support.lib.duke.edu on | Karen Newbery |