...
Requests must be submitted as tickets in Service Now assigning it to the Alma group; emails are not sufficient to place a request.
For Fall 2024: please allow at least 2 business days for responses. LSIS will assess based off of the number of requests coming in whether that time frame needs to be adjusted.
Supervisor / manager responsibilities
Review available role profiles at Alma role profile to roles reference to identify what needs to be added;
Submit permissions requests as tickets to https://support.lib.duke.edu assigning it to the Alma group;
Review your staff permissions annually and provide feedback to LSIS about which permissions should be changed/removed.
...
If you have questions about this process that aren’t answered on this page, please submit a ticket at https://support.lib.duke.edu and assign it to the Alma support queue, and someone from that team will respond.
Change Log
Date | Description | Changed by |
---|---|---|
| Add additional clarification under supervisor responsibilities about reviewing existing role profiles as reference for what can be added. | |
| Added instruction to assign role and permission changes to the “Alma” group on http://support.lib.duke.edu on | Karen Newbery |