What does “Check holdings” mean when I see it in Alma, Books & Media, or Summon?
“Check holdings” appears when the title is a serial or multi-volume, and Alma can’t tell just from the item data whether something is actually available or not.
For example, if we hold 120 copies of “Reader’s Digest”, and we know that volume 1-80 are available, volume 81 and 82 are checked out, and 83-120 were withdrawn (or some variation), Alma can’t decide just based on that whether something is available or unavailable. E.g., if the patron wants volume 75, it’s available, but if the patron wants volume 82, it’s unavailable.
So, the Alma solution to this is essentially to tell the patron “hey, look at the full list of stuff” - e.g., “Check holdings.”
Item XYZ should be able to be requestable, but I’m not seeing any options for requesting.
Report it as a ticket to the Alma group via https://support.lib.duke.edu. Importantly, you must include the item barcode or barcode(s) and the patron identifier or patron group. We are unable to test the scenario and figure out what we need to fix in the fulfillment rules without that information in your ticket.