Requesting Alma access and roles for new and continuing library staff

Expected turnaround time for permission requests

• Requests must be submitted as tickets in Service Now assigning it to the Alma group; emails are not sufficient to place a request.

• For Fall 2024: please allow at least 2 business days for responses. LSIS will assess based off of the number of requests coming in whether that time frame needs to be adjusted.

Supervisor / manager responsibilities

• Submit permissions requests as tickets to https://support.lib.duke.edu assigning it to the Alma group;

• Review your staff permissions annually and provide feedback to LSIS about which permissions should be changed/removed.

Granting access to a new staff member

The new staff member’s manager or supervisor must submit a service ticket at https://support.lib.duke.edu. Assign it to the Alma group.

The following information is required. Please provide a spreadsheet if you need to add more than three new users.

• Staff member name

• Staff member unique ID or staff member netid;

• Whether the new staff member is a student employee, intern, volunteer, or full-time employee;

  • The reason we ask this is that LSIS will set expiration dates for student staff roles at the end of the spring semester.

• First day of employment;

• Last day of employment (if known);

• Requested roles or role profiles (see Alma role profile to roles reference )

Removing access from a staff member

When a staff member has left their position, or when you know the final date that a staff member is going to work, the staff member’s manager or supervisor must submit a service ticket at https://support.lib.duke.edu

The following information is required. Please use a spreadsheet if you are notifying about more than three departing staff members.

• Staff member name

• Staff member unique ID or staff member netid;

• Departure date;

If permissions need to be removed at a specific date/time, please submit a service ticket at https://support.lib.duke.edu or contact Karen Newbery directly (karen.newbery@duke.edu) to coordinate.

Where to send questions

If you have questions about this process that aren’t answered on this page, please submit a ticket at https://support.lib.duke.edu and assign it to the Alma support queue, and someone from that team will respond.

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