Duke's phone system can seamlessly route your office phone calls to your Duke computer, to a personal cell phone, to another Duke phone number, and more. Note that Jabber has a built-in text-based chat system – we won't cover that here.
Computer Connectivity:
For those with a Duke-issued computer (laptop or desktop), you can use the Cisco Jabber application to send and receive phone calls directly from your computer. By default, this will use any built-in speakers and microphones, but you can also configure it to use external headphones (still using the internal microphone) or an external headset (with both speakers and microphone).
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- Go to https://myphone.duke.edu/ and login with your NetID and password (you do not need the '@duke.edu', just your NetID)
- On the left panel of the web-UI, you should see "Call Forwarding"; clicking that will open a new panel on the right
- Click the checkbox next to "Forward all calls to"
- In the drop-down menu, select "Add a new number" – the menu should now accept a phone number input
- Click the "Save" button at the bottom of the panel
For More Info:
- https://oit.duke.edu/what-we-do/applications/jabber
- https://oit.duke.edu/help/articles/jabber-faq
- Mac-specific info: https://www.cisco.com/c/en/us/support/unified-communications/jabber-mac/products-user-guide-list.html
- Windows-specific info https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-user-guide-list.html
- Android-specific info: https://www.cisco.com/c/en/us/support/unified-communications/jabber-android/products-user-guide-list.html
- General info about the Duke phone system: https://oit.duke.edu/what-we-do/services/phone-services