ITS Core Services

Computing Support

Primary Support Path:

In order to support technology needs within the library, a ticketing system is available at:

• http://support.lib.duke.edu
• Or call the OIT Helpdesk, 919-684-2200, and a ticket will be created for you

Desktop staff will work as expediently as possible to respond to your issue, and will communicate timely updates until resolution.

Note that OIT’s Helpdesk performs an initial triage of all requests, so any additional information you can give them will help assure that your ticket is routed appropriately. In particular, OIT manages all network (wired and wireless) and phone operations, as well as email and identity management (lost passwords), so they may be able to directly solve your issue without involving DUL support staff at all.

DUL-DevOps Support