...
- Jabber and Phone Connectivity – information on receiving your office phone calls remotely
- Zoom Meetings – information and links for Zoom videoconferencing
- https://library.educause.edu/resources/2020/3/corporate-resources-for-covid-19 – (via Educause) collection of links to a number of vendors on their increased support for their tools
- Note that a number of internet service providers are offering free or reduced rates for the next few months (Comcast, Charter, Altice, AT&T, Sprint, T-Mobile)
...
...
Primary Support Path:
In order to support technology needs within the library, a ticketing system is available at:
...
Note that OIT’s Helpdesk performs an initial triage of all requests, so any additional information you can give them will help assure that your ticket is routed appropriately. In particular, OIT manages all network (wired and wireless) and phone operations, as well as email and identity management (lost passwords), so they may be able to directly solve your issue without involving DUL support staff at all.