Requesting Alma access and roles for new and continuing library staff
Expected turnaround time for permission requests
Requests must be submitted as tickets in Service Now assigning it to the Alma group; emails are not sufficient to place a request.
For Fall 2024: please allow at least 2 business days for responses. LSIS will assess based off of the number of requests coming in whether that time frame needs to be adjusted.
Supervisor / manager responsibilities
Review available role profiles at Alma role profile to roles reference to identify what needs to be added;
Submit permissions requests as tickets to https://support.lib.duke.edu assigning it to the Alma group;
Review your staff permissions annually and provide feedback to LSIS about which permissions should be changed/removed.
Granting access to a new staff member
The new staff member’s manager or supervisor must submit a service ticket at https://support.lib.duke.edu. Assign it to the Alma group.
The following information is required. Please provide a spreadsheet if you need to add more than three new users.
Staff member name
Staff member unique ID or staff member netid;
Whether the new staff member is a student employee, intern, volunteer, or full-time employee;
The reason we ask this is that LSIS will set expiration dates for student staff roles at the end of the spring semester.
First day of employment;
Last day of employment (if known);
Requested roles or role profiles (see Alma role profile to roles reference )
Removing access from a staff member
When a staff member has left their position, or when you know the final date that a staff member is going to work, the staff member’s manager or supervisor must submit a service ticket at https://support.lib.duke.edu
The following information is required. Please use a spreadsheet if you are notifying about more than three departing staff members.
Staff member name
Staff member unique ID or staff member netid;
Departure date;
If permissions need to be removed at a specific date/time, please submit a service ticket at https://support.lib.duke.edu or contact Karen Newbery directly (karen.newbery@duke.edu) to coordinate.
Where to send questions
If you have questions about this process that aren’t answered on this page, please submit a ticket at https://support.lib.duke.edu and assign it to the Alma support queue, and someone from that team will respond.
Change Log
Date | Description | Changed by |
---|---|---|
Oct 1, 2024 | Add additional clarification under supervisor responsibilities about reviewing existing role profiles as reference for what can be added. | @Erin Nettifee |
Jul 9, 2024 | Added instruction to assign role and permission changes to the “Alma” group on http://support.lib.duke.edu on | Karen Newbery |