Network and Phone Support

While Core Services can help troubleshoot and triage networking and phone problems, OIT is the primary support unit for both of those systems.  On support.lib.duke.edu, please put the request in under “Desktop Support” and indicate the nature of the problem (bad network connectivity, slow network speeds, etc.). 

Since OIT triages all requests to support.lib.duke.edu, they should automatically pull out any network and phone issues and handle them directly.  If Computing Services staff are needed to consult or liaise, please let us know.

For new employees:

Please contact OIT several weeks in advance of your new employee arrival to ensure they have enough time to activate the network and phone ports, configure the phone, etc.  Let them know if it is an existing phone or network port (i.e. someone else used to occupy that cube), or be as specific as possible with the location of the new employee.

There is a one-time charge for the phone itself, and then a monthly fee (both are assessed directly to the department, not to ITS or Core Services).