News and information for computing services – including desktop support, specialized computing environments, and public computing support.
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TELECOMMUTE AND REMOTE COLLABORATION INFORMATION (COVID-19):
- Jabber and Phone Connectivity – information on receiving your office phone calls remotely
- Zoom Meetings – information and links for Zoom videoconferencing
- https://supportlibrary.libeducause.duke.edu – please submit all requests to Support.Lib so that we have a record of the issue, and so that any staff member can pick up the ticket
- or call 919-660-2200
- In both cases, OIT's Helpdesk does the initial triage and edu/resources/2020/3/corporate-resources-for-covid-19 – (via Educause) collection of links to a number of vendors on their increased support for their tools
- Note that a number of internet service providers are offering free or reduced rates for the next few months (Comcast, Charter, Altice, AT&T, Sprint, T-Mobile)
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Primary Support Path:
In order to support technology needs within the library, a ticketing system is available at:
- http://support.lib.duke.edu
- Or call the OIT Helpdesk, 919-684-2200, and a ticket will be created for you
Desktop staff will work as expediently as possible to respond to your issue, and will communicate timely updates until resolution.
Note that OIT’s Helpdesk performs an initial triage of all requests, so any additional information you can give them will help assure that your ticket is routed appropriately. In particular, OIT manages all network (wired and wireless) and phone operations, as well as email and identity management (lost passwords), so they may be able to directly solve your
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issue without involving DUL support staff at all.