While Core Services can help troubleshoot and triage networking and phone problems, OIT is the primary support unit for those systems. On support.lib.duke.edu, please put the request in under “Desktop Support” and indicate the nature of the problem (bad network connectivity, slow network speeds, etc.).
Since OIT triages all requests to support.lib.duke.edu, they should automatically pull out any network and phone issues and handle them directly. If Desktop staff are needed to consult or liaise, please let us know.
For new employees, please contact OIT several weeks in advance to ensure they have enough time to activate the ports, configure the phone, etc.