Troubleshooting overdue and lost notice deliveries

Notifications - Send Due Date Reminders - sends notice day item is due

Notifications - Send Courtesy Notices and Handle Loan Renewals - sends courtesy notices

Loans - Overdue and Lost Item - sends overdue and lost notices

A short loan is defined in minutes or hours, a long loan is defined in days, weeks, months or a fixed due date.

Short loans send one courtesy notice 30 minutes before the due date, one overdue notice 30 minutes after the due date, and then a lost notice seven days after the item was overdue. That is true no matter what type of item is loaned.

When a notice is sent to a patron, it should be attached to their user record on the Attachments tab.

Note that as of May 2025 we have turned on letter retention policies, and so depending on the timeframe, you may not see the notice. Most notices are removed after 28 days; notices potentially related to fees/fines are retained for 7 years plus the current fiscal year.

Determine which Alma job would have sent the notice in question.

Check the job history for the date it should have sent the notice to see if any relevant errors were captured. Check to see if the number of loans processed matches the number of notices sent.

Use the Fulfillment Configuration Utility to review which Overdue and Lost Loan notices ostensibly should have matched on the loan. If no profiles appear, that would be a reason that a notice would not have been delivered.

Create a report in the Analytics System Events subject area matching on the item barcode or patron identifier as the key value. This should allow you to see activity for the patron and/or item barcode.